How do I update my account information including email, name, address?

Reach out to your client adminstrator.

How do I contact customer service?

Visit the contact us page. 

Can I use a credit card to pay for my order?

Yes, credit card payment is accepted with Visa, MasterCard and American Express. Cards will be charged at the time of order. As each order is customized, no returns will be accepted, or refunds issued.

Can I place my order by telephone?

All cards in the client card program should be purchased through the website. If you are having issues placing an order, please contact customer service.

How do I make changes to my order?

Once your order has been placed, we cannot make changes to it. Orders are processed through an automated ordering system that doesn’t allow manual changes.

How do I cancel my order?

Orders are submitted through an automated ordering system that processes orders immediately. Once your order has been submitted, we are unable to cancel.

How much do the cards cost?

Prices are listed on each product detail page.

Can I return or exchange my order?

No. All orders are 100% customized and printed as ordered. For that reason, we cannot accept any returns or exchanges.

Can I save orders for future use?

Once a product is placed in your shopping cart, it is saved there for 30 days or until you place an order.

How many cards do I get when I order?

Quantities are listed on each product detail page.

Are gold seals included with my order?

Yes, gold seals are included on card products where indicated.

How do I add recipient addressing to my envelopes?

Envelopes can be imprinted with your recipient addresses by importing your addresses using the address template provided on the site which can be found on the recipient addressing step. The template should not be modified and include all columns when you upload it. Complete the template with your mailing addresses. Choose the recipient addressing option when personalizing your card. Then import your list when requested.

How do I add a signature to my cards?

Signatures can be added by using the create tool or by uploading an image to your account. For best results, image should be scanned in as line art. Any lines, shadows, colors or artifacts around your signature will be printed if not removed from the image prior to uploading it. If an image contains multiple signatures, use the crop function to ensure images fill the available space. Images should not contain more than six signatures for readability and printing. Be sure to enlarge and view your personalization closely on the Review and Approve step prior to placing your order. Personalization will print as shown. 

When will my order ship?

Most orders, including those with personalization, ship within 3-5 business days. Please see the delivery tab on the product pages for delivery timeframes. You will receive an email when your order ships with the tracking number. Tracking can also be found in your order history. Mail on behalf orders will be mailed on the date selected.

How do I pay for my order?

Orders can be paid for by credit card or invoice depending upon your user permissions. Contact your client administrator for more information.

Where do I find my receipt?

Your order total is listed at the end of checkout on the Order Confirmation page. You may also print a receipt from the Order Details page in your Order History. All prior orders for the last program year are listed on this page in the dropdown filter under Previous Years Order.

Can I see a sample card?

Samples are available by request for most products. Refer to the product page for availability and request a sample using the "Need a Sample?" link. Sample requests may be denied if excessive requests are placed.